WHAT IS OUR RETURNS POLICY?
You must request an exchange or return within 7 days of receiving our order. You have 21 calendar days from the day you receive your order to postmark your item(s) for return.
The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. The item/s must be returned to our warehouse before the refund or exchange is made.
NOTE: During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only. This is subject to the terms and conditions of the individual promotion.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, please send us an email to firstname.lastname@example.org including the following information: Order number, item of return, return reason, and if your want to return or request an exchange.
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information before sending any return packages. Our office is closed over the weekend so if you submit an online return request on the weekend we will reply on Monday..
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
ARE RETURNS FREE?
The shipping cost of returning item/s for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
NON ACCEPTANCE OF A DELIVERY:
If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, weat will not be able to issue a refund on the full order price. Refunds can only be processed once the original product is received back at our warehouse. Therefore, any associated return fees as a result of a customer not taking delivery of their order will need to be deducted from the original order price within a refund amount.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion